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Customer Testimonials

I was referred to Michele Gaines by a friend of mine who told me she helped him with his taxes. He highly recommended Michele & told me she was a tax expert that helped him greatly for years. Since then she has done my taxes & guided me through all the questions & dilemmas that I have come across in preparing my taxes. I am self-employed & seem to always have questions about the tax laws. Michele’s expertise has always helped me through. I could think of many examples in the last few years that Michele has helped me in preparing my taxes, but one major one comes to mind. One year, the IRS had made a typographical error on their end saying I owed them tens of thousands of dollars. I immediately called Michele & she pulled up my taxes for that year & walked me through what to do & who to contact at the IRS to rectify this major error. She stood by me until the matter was resolved with the IRS. Needless to say I have always highly recommended Michele & have referred her to many of my friends over the years & will continue to do so! Terri Berceli, TB TALENT & CASTING , 412-973-7812

I have known Michele for more than 15 years and she has been my tax professional since that time. Michele has always exhibited a positive and professional approach to preparing my taxes with a focus on quality and fairness. Her services are always cost efficient and she exhibits the willingness to go the extra mile. If it is preparing tax forms, financial planning or attending an audit, it is wonderful to know that the competence Michele is known for will be available to all her clients. It is for that reason I have referred many of my friends and family to her. Referrals are also enthusiastic about Michele's services. Finally to have a tax professional that exercises discretion in matters of privacy it is encouraging to know that Michele can be trusted to protect her clients. I have consulted her on matters of tax preparation and financial planning with wonderful results. OUTSTANDING SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Calvin Stemley saxophonist and owner of Stemtec Enterprise

I was a newcomer to Pittsburgh a few years ago and moved here for my children and going through a bad divorce. Needless to say, my finances were in a bad way and I did not file taxes for about 7 years. Of course, the IRS was relentless in my situation with letters, calls, and levies. I was then introduced to Michele Gaines, Jackson Gaines, who gave me complete peace of mind in prepping and contacting the IRS on my behalf. I had complex issues in filing and Ms. Gaines stepped to the plate for me and was very thorough, professional, trustworthy, and understanding of my case. I am very grateful to her and her office and would highly recommend Jackson Gaines to anyone for their services. She has become a friend also with her kindness, interest, and care. Douglas Tjelmeland, Douglas Tjelmeland Photography Studios and Workshops.

 I have known Michele for many years. But I had never called upon her professional services until late last year. I found myself in a real mess with the IRS. I had called several agencies to no avail and then I remembered Michele. I called her and told her my problem and without hesitation she was right on it. Went with me to the IRS, sat with me and comforted me when I just knew that the worst was going to happen, and she continually reassured me that "we can do this." Within a matter of weeks the worst of it was over and she is continuing to make things right for me. In my opinion "She's the best!"..From: Etta Cox..December 7, 2011.

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